TERMS OF USE

Terms of Use and Browsing Conditions

Welcome to Chic Loja . Below we present our Terms of Use and Browsing Conditions, a document that lists the main rules that must be observed by everyone who accesses this website or makes purchases in our online store.

By visiting or using this website it is assumed that you have read and agreed to all the terms below.

1. Definitions

  1. For the purposes of this document, the following definitions and descriptions should be considered for better understanding:

Anti-Spam : System that prevents unwanted correspondence, such as mass advertising, by blocking messages or moving them to a specific folder.

Chic Store: CHIC CONFECÇÕES COMERCIO DE VESTUÁRIO LTDA , legal entity governed by private law, registered with the CNPJ under nº 33.656.691/0001-35, with headquarters at Rua Dener Cunha Peixoto, nº 11 – Room 211, Buritis neighborhood in Belo Horizonte/ MG, CEP: 30575-817.

Access Account : Credential of a registered user that allows access to the restricted area and exclusive features of the store, which is defined by username and password.

Crawler / Spider : Program developed to act or obtain information in an automated way on websites.

Encryption: security mechanism that aims to protect information by allowing only the recipient of the circulated information to read it easily.

Registration Data : Set of personal information of a user so that it is possible to identify him/her, such as, for individuals, the identity document number (RG or RNE), individual registration number (CPF), residential address or business name and full name and, for legal entities, the Legal Entity registration number with the Brazilian Federal Revenue Service (CNPJ), corporate name, headquarters address, branches, among others.

Layout : Set comprising appearance, design and flows of Chic Loja .

Link : Terminology for internet address.

Log : Records of User activities carried out on the Chic Loja website .

Login : E-mail chosen by the user when filling out the registration form to access exclusive features of the Portal.

Login : The act of the registered user entering the restricted access of the Portal using their login and password.

PagSeguro: Provider of intermediation and payment arrangement services that, integrated with Chic Loja , provides tools to facilitate payment transactions.

Chic Loja : Designates the website directed by the domain “chicloja.com.br”, its subdomains or other domains directed to it.

Password : Set of characters that serves as proof of the user's digital identity, knowledge of which must be exclusive and unique.

Session ID : Information used to allow access to Chic Loja .

Website : Name of the internet page.

User(s) : Person(s) who access(es) or interact(s) with the activities offered by Chic Loja.

Visitor: Every person who accesses Chic Loja .

Webmastering : Comprises the creation, programming, development, control and availability of internet pages.

  1. Access and Functionality Restrictions

  1. Chic Loja is dedicated to hosting the Chic Loja website, whose activity is to sell women's clothing and clothing.

  1. Chic Loja is committed to its Users and consumers to provide quality products, having qualified staff and a board that stand out for their seriousness and effective and consistent contribution in their areas of activity.

  1. Chic Loja Operation and Conduct

  1. The Chic Loja Website is presented to the public on the web (internet) in the way it is available, and may undergo constant improvements and updates, with Chic Loja not being obliged to maintain a structure or layout , except for its own convenience.

  1. The User interested in purchasing the products must create an account, first providing their Name, CPF/CNPJ, email and password , being necessary, in a subsequent step , to provide the other information necessary to complete purchases, such as delivery address – with the zip code , telephone number and details of the chosen payment method.

  1. Chic Loja reserves the right to request the User to send additional information and any copies of documents, with the sole and exclusive aim of confirming the identity of the buyer and avoiding the occurrence of possible damages or losses.

  1. The payment methods available at Chic Loja are made available and managed by PagSeguro , secure and consolidated companies providing solutions for receiving online payments.

  1. Chic Loja may, at any time, change the payment methods available in its Store, as well as the company(ies) responsible for its intermediation, with no prior notice being given to Users.

  1. Users may exercise their right to repentance within 7 (seven) days of receiving the product, and may use any of the tools and contact forms available on the Chic Loja website to begin the procedure.

  1. It is necessary to contact Chic Loja informing about the exercise of the right of withdrawal before returning the product .

  1. After initial contact with Chic Loja , the User will receive a confirmation of the request for their right to repentance and detailed instructions on how to proceed, which include, but are not limited to, the measures to be taken to collect/send the product to Chic Loja as well as the methods adopted by Chic Loja when returning payment.

  1. To exercise the right to repentance and to guarantee the integrity of the products to be exchanged, Users must return the products purchased within the stipulated period without any violation of the packaging in which they are found, without violating the labels on the parts and without any signs of use or consumption .

  1. Chic Loja informs that it subjects all returned products to an evaluation to verify whether the product has been used or destroyed, even if partial. Payment will only be returned after this evaluation. If the product is found to be used or destroyed, payment will not be refunded.

  1. Chic Loja reserves the right to suspend a User's access, without prior notice, if it believes that their registration is irregular or that it violates, directly or indirectly, the Terms of Use and Navigation Conditions of the Chic Loja website or any legal document from Chic Loja , whether or not available on the Chic Loja website.

  1. Chic Loja makes every effort to ensure the continuous and permanent availability of the Chic Loja website , being subject, however, to extraordinary events, such as natural disasters, failures or collapses in the central communication and internet access systems or third-party events, which are beyond our control. their sphere of surveillance and responsibility.

  1. Chic Loja is not responsible for any damage, loss or loss to Users' equipment caused by failures in the system, server or Internet connection, even if resulting from the conduct of third parties, including the actions of malicious software such as viruses, trojan and other types of malicious content and files that may, in some way, damage the Users' equipment or connection as a result of accessing, using or browsing the Chic Loja website , as well as through the transfer of data, files, images, texts, audios or videos or links available on the Chic Loja website .

  1. Chic Loja does not verify, control, approve or guarantee the adequacy or accuracy of the information or data made available on such links , and is therefore not responsible for any losses, losses or damages determined or incurred by the User's visit to such sites , which is the responsibility of the interested party to verify the reliability of the information and data displayed there before making any decision or carrying out any action.

  1. Losses, damages or losses caused by delays, defects, errors or omissions that may exist in the systems or services made available by the websites referred to above are not the responsibility of Chic Loja , but of its respective controller.

  1. It is the Users' duty to read the Terms of Use and Browsing Conditions and the Privacy Policy of the Chic Loja website whenever they access it, and must maintain the commitment to act as determined in these documents.

  1. Users do not have any right to demand the availability of the Chic Loja website as they wish, nor will they be able to claim compensation or compensation for damages if the Chic Loja website remains out of use, regardless of the reason.

  1. Chic Loja is not responsible for the acts carried out by Users on the Chic Loja website , and each one must be held responsible according to the quality and attitudes caused by the use of the tools available on the Chic Loja website .

  1. Only Users over 18 years of age are permitted to use the Chic Loja website .

  1. By indicating their age on the Chic Loja website , the User declares the veracity of this information and will be fully responsible for all acts carried out there.

  1. Chic Loja cannot be held responsible for acts carried out by minors under 18 years of age or Users who are unfit to enter into legal relationships in accordance with Brazilian legislation.

  1. User registration is free and will guarantee access to the features of the Chic Loja website for purchasing products.

  1. Chic Loja may change the eligibility criteria for accessing Chic Loja or carrying out activities on this website at any time, without having to make any type of communication or notice to the User. Chic Loja also has the right to refuse to grant access accounts to any person or entity that uses it fraudulently or in any way violates or attempts to violate the Terms of Use and Navigation Conditions of the Chic Loja website or any legal document of Chic Loja. Chic Loja , whether or not available on the Chic Loja website .

  1. Chic Loja reserves the right not to publish or delete comments or content sent by Users, at any time, without prior notice and without any right to compensation to anyone, that contain:

  1. Offense to the honor, image, reputation and dignity of third parties;
  2. Pornography, pedophilia, and other forms of sexual satisfaction;
  3. Racism or discrimination of any nature;
  4. Bullying, stalking or any other type of illegal harassment or harassment;
  5. Manifests violation of copyright or image rights;
  6. Use of brands, symbols, logos or emblems of third parties;
  7. Instigation or support for the commission of crimes, such as drug trafficking or use, rape, homicide, embezzlement, among others;
  8. Manifests the practice of an act contrary to the law, public order or good customs;
  9. Use of violence, dissemination of hate or any other form of aggression against someone's physical well-being;
  10. Commercial activity similar to Chic Loja or that uses the platform to raise resources through third-party advertising instead of regular interaction in the environment; It is
  11. Errors or suspected mistakes.

  1. Users will be able to use the “ Contact ” channel whenever they see or verify inappropriate content on the Chic Loja website .

  1. The report will be confidential and will preserve the User's identity.

  1. The content sent by Users and eventually published on the Chic Loja website should not be interpreted as an opinion of Chic Loja , nor a declaration of agreement with what was published. Users are entirely responsible for the content they submit to Chic Loja .

  1. Chic Loja Communication with Users

  1. Chic Loja may use all communication channels provided and authorized with its Users, in its most diverse forms, including, but not limited to, email , telephone call, sending SMS or any other form of instant electronic message.

  1. The responsibility for receiving communications lies exclusively with Users, so it is essential that they always provide correct and accurate data, in addition to keeping it updated, whenever they browse Chic Loja .

  1. It is also the responsibility of Users to leave their anti-spam systems configured so that they do not interfere with the receipt of communications and materials sent by Chic Loja or any notices sent by the Store, and no excuse is acceptable if they have not had access to any email. mail due to this blocking or similar filter.

  1. User Privacy on the Chic Loja website

  1. Chic Loja has its own document, called Privacy Policy , which regulates the treatment given to registration information and other information and data collected.

  1. The Privacy Policy is an integral and inseparable part of the Terms of Use and Browsing Conditions of the Chic Loja website, and can be accessed at the link found in the footer of the website .

  1. If any provision of the Privacy Policy conflicts with any other provision in this document, the provisions described in the more specific rule shall prevail.

  1. Chic Loja’s obligations

  1. Chic Loja is obliged to Users to:

  1. Keep the virtual environment safe, such as its management operations and data recorded for this purpose, except for a destructive act by a third party that goes beyond the efforts made and the current state of technology, in which case it will not be responsible for damages arising from this harmful practice;

  1. Preserve the functionality of the website , with unbroken links , using a layout that respects usability, security and navigability, facilitating navigation whenever possible and ensuring a reliable environment to process your operations;

  1. Display the functionalities in a clear, complete, precise and sufficient manner so that there is an exact perception of the operations carried out; It is

  1. Guarantee, through the available state of the art, the secrecy and confidentiality of data entered into the functionalities offered on the Chic Loja website , only being accessible to those who the User declines, in addition to themselves.

  1. Chic Loja guarantees that it will make the necessary efforts to ensure that the Store website is available to Users most of the time during the calendar month, however, it cannot be held responsible, at any time, for any unavailability occurring when accessing Chic Store .

  1. Chic Loja may carry out preventive or emergency maintenance on the Chic Loja website , and, therefore, any downtime, unavailability or impossibility of access may occur in these situations, and preventive maintenance will not require notice to Users when they cause possible unavailability. Such notices will not be sent to Users in the event of emergency maintenance that may cause unavailability on the Chic Loja website .

  1. Chic Loja is not responsible for the attitudes taken by Users that reflect, directly or indirectly, on the Loja website, its rules, reports, opinions, suggestions and others, with the User agreeing that they will use the Chic Loja website with common sense, based on morality , good customs and ethics.

  1. User Obligations

  1. Users are obliged to:

  1. Carry out ethically correct navigation, always respecting the conditions that govern the use of the Store, being responsible for all actions carried out in and outside such environments that involve, directly or indirectly, the Chic Loja website;

  1. Provide data and information always with a commitment to veracity and authenticity, under penalty of the application of legal penalties, the duty to compensate anyone who causes damage and having the access account on the Chic Loja website deleted and access blocked;

  1. In the event of damage to Chic Loja or third parties, bear all obligations to compensate Chic Loja itself or any potentially injured party, and Chic Loja shall not be liable for such losses;

  1. Use the resources of this Chic Loja website for the purposes for which it was created, subject to the application of the penalties provided for by law, the duty to compensate anyone who may find damage, without prejudice to having the Chic Loja website access account deleted and any and all benefits related thereto lost;

  1. Maintain the confidentiality of your access account data, your password and other authentication devices in relation to third parties, not disclosing or sharing them with anyone, under penalty of deletion of the Chic Loja access account, in addition to the duty to compensate for damages resulting from this undue disclosure; It is

  1. If you suspect that the confidentiality of your password has been violated or that an authentication device has been compromised, change or update it as quickly as possible. If you are unable to access the Internet for support, you should seek assistance through the available contact channels.

  1. Copyright and Intellectual Property of Chic Loja

  1. The commercial use of the expression “ Chic Loja ” or words that are similar to these, but with different spellings, such as brands, business names or domain names, in addition to the contents of the screens on the Chic Loja website, as well as the computer, databases, networks and their files, are the property of Chic Loja and are protected by laws and international treaties for the protection of intellectual property, including, but not limited to, Federal Laws 9,609/98, 9,610/98, 9,279 /96 and 10,406/2002.

  1. By accessing this Chic Loja website, Users declare that they will respect all intellectual property rights of Chic Loja , including, but not limited to, computer programs, copyrights and industrial property rights over brands, patents, domain names , corporate name and industrial designs, deposited or registered in the name of Chic Loja , as well as all rights relating to third parties that may be, or were, in some way, available on the Chic Loja website . Access to or use of the functionalities of the Chic Loja website does not grant Visitors or Users any rights to use names, titles, words, phrases, trademarks, patents, domain names, company names, literary, artistic, literary-musical works, images , illustrations, data and information, among others, that are or were available there.

  1. The reproduction of the contents described above is prohibited, except with prior written authorization from Chic Loja or if they are intended for exclusively personal use and without under any circumstances the Users acquiring any rights over them.

  1. The use of the Chic Loja website for commercial, advertising or any other purposes that contradict the reality for which it was designed, as defined in this document, is prohibited, as well as the reproduction, distribution and dissemination, in whole or in part, of texts, figures and graphics that make up this website, without prior and express authorization from Chic Loja .

  1. Users assume any and all liability, of a civil and/or criminal nature, for the improper use of information, texts, graphics, brands, patents, domain names, works, images, logos, in short, of any and all intellectual property rights or industrial products existing on this website or owned by Chic Loja .

  1. Any other type of use of authorized material, including for editorial, commercial or advertising purposes, may only be made in the manner and with the prior and express consent of Chic Loja . Unauthorized commercial use may result in civil and criminal offenses.

  1. Any reuse of authorized material must be subject to new authorization from Chic Loja .

  1. The authorization granted to use the requested material cannot be transferred to third parties, even if linked to the authorized subject.

  1. The eventual removal of any content or functionality from this Chic Loja as a result of any complaint, must always be understood as a demonstration of the intention to avoid damages and losses, and cannot be accepted as an assumption of guilt or violation by Chic Loja of the rights of a third party. .

  1. Unless specifically provided for in an existing contract between Users and Chic Loja , they retain copyright of the content sent to Chic Loja , such as comments and their content, granting an irrevocable, perpetual, worldwide, unrestricted, royalty- free and non-exclusive license for reproduction. , adaptation, modification, translation, publication, distribution or display on the website itself for the purposes of better use of the tool, greater dissemination of any product, service or activity linked to Chic Loja .

  1. The sending by the User to Chic Loja , through the website or through the published channels, of content that concerns ideas for new products, improvements to existing ones, advertising campaigns or any other marketing action, will imply authorization of use of the content by Chic Loja , with Chic Loja at its sole discretion in offering any type of monetary reward or non-financial compensation for what was sent, and the User cannot complain in this regard.

  1. Orders and Payment

  1. The User can find the products available on the Chic Loja website through the “Search” tool, or filter the available catalog by “Size” or “Categories”.
  2. When locating the desired product(s), the User can click on “Buy”. After choosing all the products they wish to purchase, the User simply clicks on “Cart” to view all the chosen products and the total purchase price. To complete the order, the User simply needs to choose the shipping address, delivery method and payment method.

  1. Payment for orders will be made through Pix, credit and debit cards or by other means that may be provided by Chic Loja and/or PagSeguro, with the User being able to choose the one they prefer depending on availability on the platform at the time of placing their order. realization.

  1. Chic Loja reserves the right to change billing methods, payment platform partners, services provided, additional registration fields and anything it deems necessary for the correct development of the Chic Loja website.

  1. Chic Loja protects its plan contracting and payment pages through SSL ( Security Sockets Layer ), which increases the security of Visitors through best security practices and periodic checks for vulnerabilities in the system.

  1. Cases involving a refund will be analyzed individually by Chic Loja and may vary depending on the payment method used. Chic Loja informs that there may be costs/fees for the refund, as well as delays in the deadline, which will be the responsibility of the User.

  1. All transactions and operations will use the Brazilian Real as exchange rate (BRL).

  1. Delivery times may vary depending on the availability of the product of interest, the payment method and the delivery location, with the delivery time being calculated after the User informs the destination zip code.

  1. The deadline stated for delivery comes into effect once approved by the credit card administrator/financial institution.

  1. To calculate the delivery time, working days are considered from Monday to Friday, from 8:00 to 18:00, except holidays, depending on Post Office availability.

  1. If the order contains more than one item of the same product, the delivery time may change if the quantity of products requested is greater than the quantity available in stock.

  1. The User will be able to track the shipping status of the order using the tracking code sent by Chic Loja and the Correios website .

  1. If the User is interested in a product that is out of stock at Chic Loja, it is possible to be notified when the product is available again by clicking the “Notify me when available” button and filling out the form with the User’s data.

  1. Using the “Notify me when available” button does not guarantee the reservation of the product, but only to notify the User of the arrival of the product in stock.

  1. Chic Loja offers different conditions for purchases considered “ wholesale ”, defined as purchases of more than 10 (ten) copies of the same product or for resale in physical stores.

  1. To take advantage of the differentiated conditions, the User simply needs to contact the Corporate Sales department via email contato@chicloja.com.br or telephone (31)98578-0209.

  1. Chic Loja service

  1. In case of doubt about the conditions established in this term or any document on the Chic Loja website, the User must contact us using the form available on the Chic Loja website (Contact) , contact telephone (31)98578-0209 or send a message to the contact email contato@chicloja.com.br .

  1. Modifications to these Terms and Conditions

  1. These Terms of Use and Navigation Conditions of the Chic Loja website are subject to constant improvement and improvement, resulting in constant changes in adjustments to their terms. Therefore, Chic Loja reserves the right to unilaterally modify this document, as well as the respective Privacy Policy, at any time, without having any obligation to notify the User in advance. Therefore, it is recommended that the User, whenever accessing the Store's website, check the available version of Chic Loja 's Terms of Use and Browsing Conditions.

  1. When browsing the Chic Loja website and using its features, Users and Visitors agree to be guided by the Chic Loja Terms and Conditions of Use and the Privacy Policy that are in force on the date and, therefore, must check them each time access the Chic Loja website.

  1. General Provisions

  1. Users will not be allowed to access the programming areas of the Chic Loja website, its database or any other set of information that is part of the Webmastering activity, carry out or allow any type of reverse engineering, translation, decompilation, copying to be carried out , modification, reproduction, rental, sublease, sublicensing, publication, disclosure, transmission, loan, distribution or, in any other way, the provision of consultation tools on this website and its functionalities to third parties without the prior and express authorization of Chic Loja , with the User who does so being subject to Brazilian legislation, without prejudice to the obligation to repair the damage caused.

  1. It is prohibited to use spider / crawler or data mining programs that have the purpose of breaking security systems, passwords, CAPTCHA, or any related type or species, in addition to others not specified here, but which act in an automated manner, whether to carry out mass operations or for any other purposes, under penalty of application of related legislation to protect the interests of Chic Loja , without prejudice to the obligation to repair any losses and damages eventually determined and/or borne by Chic Loja and that arise from this misuse.

  1. The Chic Loja website and its features were developed and are made available to be manipulated by people with the specific purpose of selling women's clothing and clothing. Any use outside this standard must be previously authorized by Chic Loja , and any result resulting from unauthorized use or use outside the standards established here cannot be used or made available to any person without the prior and express authorization of Chic Loja .

  1. Users must pay for the necessary means to browse the Chic Loja website, including possession of the equipment necessary to access the website, as well as hiring a telecommunications service provider to meet the minimum Internet access requirements.

  1. Tolerance of any non-compliance with any of the clauses and conditions of this instrument will not constitute a novation of the obligations stipulated herein nor will it prevent or inhibit their enforceability at any time.

  1. All records and data storage carried out on the Chic Loja website will be carried out and cataloged based on the official Brasília time.

  1. If any provision of these Terms of Use and Browsing Conditions of this website is considered illegitimate by the authority of the location where the User accesses the Chic Loja website, or maintains a link, the other conditions will remain in full force and effect until further notice.

  1. Applicable Law and Jurisdiction

  1. The Terms and Conditions of Use described here are interpreted in accordance with Brazilian legislation, in the Portuguese language, with the Court of the District of Belo Horizonte in the State of Minas Gerais being elected to resolve any dispute, question or doubt arising, with express waiver of any other, no matter how privileged you are.

Last updated: 10/15/2019.