RIGHT TO REPENT

Exercise of the Right to Repentance

At Chic Loja we value the satisfaction of our customers and are committed to offering a safe and transparent purchasing process. Recognizing your right to repentance, we present the following return policy:

  • Deadline for Exercising the Right to Repentance:

You have the right to regret the purchase made on our website within 7 (seven) calendar days after receiving the product.

  • Return Procedure:

To start the return process, we ask that you contact us via email contato@chicloja.com.br , informing the order number and the reason for the return. Our customer service team will provide the necessary guidance to continue the process.

  • Return Conditions:

For the return to be accepted, it is essential that the merchandise is returned in its original packaging (internal and external), without any damage to the packaging in which it is located, with its original labels and without any signs of use or consumption. We ask that you pay attention to these conditions, as products that do not meet these specifications may not be accepted for return.

  • Returned Product Analysis:

Upon receipt of the returned product, our team will carry out a careful analysis to verify that it complies with the conditions described above. If any sign of use, damage to the original packaging or missing labels is identified, the return may be refused.

  • Deadline for Analysis and Refund:

Analysis of the returned product will be completed within 10 (ten) business days from the date of receipt of the item. After analysis, if all conditions have been met, we will refund the amount paid for the product. The refund period may vary depending on the payment method used at the time of purchase, and can be made within 60 business days.

We are committed to offering an efficient and fair returns process, aiming for your complete satisfaction as a customer. If you have any questions or require more information, please do not hesitate to contact us via email contato@chicloja.com.br . We will be happy to assist you and assist you throughout the return process.